hospitally is the hotel platform where managers run the whole day from one screen — rooms turned faster, housekeeping in sync, stock counted, group blocks on pace, and every loyalty guest known before they reach the desk.
Follow Dana, director of rooms at the (fictional) Harbourview, from the first coffee to the night audit. Every screen below is Hospitally — no green screens, no function keys, no walking back to the terminal.
Dana opens Hospitally on her iPhone in the car park. The overnight audit has already run; the brief is waiting.
Boards are balanced by room credits, not guesswork. Attendants update status from their phones; the front desk sees it the second a room turns.
Par levels are forecast from the room book. When Friday sells out, the towel order goes up before anyone runs short.
Guests check out from their phone or the lobby kiosk. Folios settle to the card on file; disputes arrive as tasks, not queues.
Northwind Summit has 180 rooms over three nights. Hospitally tracks pickup against cut-off and warns Dana where the wash will land.
Smart assignment balances preferences, upgrades and room readiness. Guests get a push notification the moment their room is inspected.
Tier, stay history, preferences and last complaint on one card. Welcome amenities become tasks with owners and deadlines.
Hospitally Connect listens to the brand's guest-chat channel. "Can I stay one more night?" becomes an availability check, a rate quote and — with one tap — a modified reservation.
Postings, no-shows and rate checks run continuously, so the "audit" is a review, not a four-hour batch. Tomorrow's brief is drafted before midnight.
Built for the manager on the move: morning brief, approvals and alerts on the lock screen.
Check guests in from the lobby, walk rooms with housekeeping, run the group desk from anywhere.
The cover screen shows what needs you now. Unfold it for the full room board with guest detail alongside.
FSPMS (Full Service Property Management System) is the legacy, terminal-style PMS long used across Marriott's full-service brands for reservations, guest profiles and room inventory. It is dependable, but it was designed for a desk. Hospitally keeps the depth and removes the desk.
ROOM STATUS INQUIRY PROP: HRBV DATE: 29SEP ----------------------------------------------------- RM TYP STAT FO HK GUEST DEP 1201 KNG OCC OC DI MORGAN/A 30SEP 1202 KNG VAC VC CL ---------- ----- 1203 DBL VAC VD DI ---------- ----- 1204 KNG OCC OC IN PATEL/R 01OCT 1205 STE OOO OO -- *** MAINT *** ----- 1206 KNG VAC VD DI ---------- ----- ----------------------------------------------------- F1 HELP F3 EXIT F5 REFR F7 PGUP F8 PGDN F12 CANC ENTER CMD ==>
| Capability | Legacy FSPMS | Hospitally |
|---|---|---|
| Interface | Character-based screens, function keys, memorised codes | Touch-first UI with search everywhere and keyboard shortcuts for power users |
| Where it runs | On-property terminals and desktop sessions | Browser, iPhone, iPad and foldables, with offline-tolerant mobile apps |
| Housekeeping | Room status only; boards and tasks run in separate tools | Credit-balanced boards, attendant app, inspections, photos, maintenance tickets |
| Inventory | Not a PMS function; handled by spreadsheets or procurement tools | Forecast-driven par levels, auto purchase orders, minibar posting |
| Groups & house-full | Block pickup checked through reports | Live pickup vs cut-off, wash forecast, oversell alerts, walk plans |
| Loyalty | Member data shown across separate screens and systems | Tier, preferences and history on every arrival card; amenity tasks with owners |
| Guest messaging | Outside the PMS; staff re-key requests by hand | Chat connector turns requests into bookings, tasks and folio changes |
| Night audit | End-of-day batch run at a terminal | Continuous audit; the close is a 10-minute review |
| Training | Weeks to learn codes and screen flows | Designed to be learned on the first shift |
| Integrations | Proprietary interfaces to central systems | Open REST API and webhooks, with connectors for CRS, chat, POS, keys and payments |
Comparison is based on publicly available descriptions of legacy terminal-based PMS workflows and general industry practice; individual property configurations vary. Read the full FSPMS analysis →
A connector for the brand app's guest-chat channel (for example, Marriott Bonvoy app chat) streams messages into Hospitally. Intent detection turns them into actions against real inventory. Staff approve, and the reply goes back in the same thread.
Hospitally is an independent product and is not affiliated with, endorsed by or sponsored by Marriott International. Marriott, Marriott Bonvoy and FSPMS are trademarks of their respective owners. The chat connector shown is a proposed integration design; production access would need a partner agreement and brand-approved APIs. Read the API reference →
Calendar, availability grid, rate plans, blocks and a room-by-room book with drag-to-move stays.
One profile across stays, with preferences, loyalty tier, notes and consent, searchable from anywhere.
Credit-balanced boards, an attendant app, inspections, lost & found and maintenance, all updating the front desk live.
Linen, amenities and minibar with forecast-driven par levels and automatic purchase orders.
Pickup against cut-off, rooming lists, wash forecasts and house-full playbooks.
Guest chat, SMS and email in one inbox, plus open REST and webhooks for CRS, POS, keys and payments.
Figures are product design targets, not measured customer results.
Try the interactive demo hotel, or read the FSPMS migration plan: parallel run, phased cut-over and zero-downtime interfaces.