For thirty years, full-service hotels have been run from a green-screen terminal {terminal:ink}. Reports get printed {printer:clay}, boards get re-keyed {keyboard:amber} and guest chats {chat:sky} are answered by hand. Hospitally {logo:accent} is one calm app for the whole day, on iPhone {iphone:ink}, iPad {ipad:plum} and the foldable Duo {duo:sage}. Here is one shift, one problem at a time.
A modern replacement for terminal-era hotel PMS
The whole hotel day,
in one calm app.
Reservations, rooms, housekeeping, inventory, groups and loyalty for full-service hotels. On the web, iPhone, iPad and the foldable Duo.
iPhone
Your hotel, one tap away.
Built for the manager on the move: morning brief, approvals and alerts on the lock screen.
iPad
The front desk, untethered.
Check guests in from the lobby, walk rooms with housekeeping, run the group desk from anywhere.
iPhone Duo
Close it for alerts.
Open it for the board.
The cover screen shows what needs you now. Unfold it for the full room board with guest detail alongside.
Hospitally vs FSPMS
Thirty-year-old workflows, rebuilt for the phone in your pocket.
FSPMS (Full Service Property Management System) is the legacy, terminal-style PMS long used across Marriott's full-service brands for reservations, guest profiles and room inventory. It is dependable, but it was designed for a desk. Hospitally keeps the depth and removes the desk.
ROOM STATUS INQUIRY PROP: HRBV DATE: 29SEP ----------------------------------------------------- RM TYP STAT FO HK GUEST DEP 1201 KNG OCC OC DI MORGAN/A 30SEP 1202 KNG VAC VC CL ---------- ----- 1203 DBL VAC VD DI ---------- ----- 1204 KNG OCC OC IN PATEL/R 01OCT 1205 STE OOO OO -- *** MAINT *** ----- 1206 KNG VAC VD DI ---------- ----- ----------------------------------------------------- F1 HELP F3 EXIT F5 REFR F7 PGUP F8 PGDN F12 CANC ENTER CMD ==>
| Capability | Legacy FSPMS | Hospitally |
|---|---|---|
| Interface | Character-based screens, function keys, memorised codes | Touch-first UI with search everywhere and keyboard shortcuts for power users |
| Where it runs | On-property terminals and desktop sessions | Browser, iPhone, iPad and foldables, with offline-tolerant mobile apps |
| Housekeeping | Room status only; boards and tasks run in separate tools | Credit-balanced boards, attendant app, inspections, photos, maintenance tickets |
| Inventory | Not a PMS function; handled by spreadsheets or procurement tools | Forecast-driven par levels, auto purchase orders, minibar posting |
| Groups & house-full | Block pickup checked through reports | Live pickup vs cut-off, wash forecast, oversell alerts, walk plans |
| Loyalty | Member data shown across separate screens and systems | Tier, preferences and history on every arrival card; amenity tasks with owners |
| Guest messaging | Outside the PMS; staff re-key requests by hand | Chat connector turns requests into bookings, tasks and folio changes |
| Night audit | End-of-day batch run at a terminal | Continuous audit; the close is a 10-minute review |
| Training | Weeks to learn codes and screen flows | Designed to be learned on the first shift |
| Integrations | Proprietary interfaces to central systems | Open REST API and webhooks, with connectors for CRS, chat, POS, keys and payments |
Comparison is based on publicly available descriptions of legacy terminal-based PMS workflows and general industry practice; individual property configurations vary. Read the full FSPMS analysis →
Hospitally Connect · Guest-chat integration
The chat guests already use,
wired straight into rooms and bookings.
A connector for the brand app's guest-chat channel (for example, Marriott Bonvoy app chat) streams messages into Hospitally. Intent detection turns them into actions against real inventory. Staff approve, and the reply goes back in the same thread.
1
Guest sends a chat message"Could I extend to Thursday? Same room if possible."
2
Webhook → Hospitally ConnectMessage, reservation reference and loyalty ID, signed with HMAC
3
Intent + availabilitystay.extend · room 1204 free Wed → Thu · best available rate
4
Staff approve in one tapReservation modified, housekeeping plan updated, folio re-rated
5
Reply in the same threadConfirmation posted back to the guest's chat and synced to the CRS
Hospitally is an independent product and is not affiliated with, endorsed by or sponsored by Marriott International. Marriott, Marriott Bonvoy and FSPMS are trademarks of their respective owners. The chat connector shown is a proposed integration design; production access would need a partner agreement and brand-approved APIs. Read the API reference →
One platform · Web + iOS
Everything the day asks for, in one place.
▦
Reservations & room inventory
Calendar, availability grid, rate plans, blocks and a room-by-room book with drag-to-move stays.
✦
Guest profiles
One profile across stays, with preferences, loyalty tier, notes and consent, searchable from anywhere.
◐
Housekeeping
Credit-balanced boards, an attendant app, inspections, lost & found and maintenance, all updating the front desk live.
▤
Inventory
Linen, amenities and minibar with forecast-driven par levels and automatic purchase orders.
◈
Groups & events
Pickup against cut-off, rooming lists, wash forecasts and house-full playbooks.
✉
Messaging & API
Guest chat, SMS and email in one inbox, plus open REST and webhooks for CRS, POS, keys and payments.
1 daytarget training time for front-desk staff
<300msdesign target for chat-to-availability checks
4form factors: web, iPhone, iPad, foldable
0function keys to memorise
Figures are product design targets, not measured customer results.
Tomorrow, 06:00
Start the next shift on Hospitally.
Try the interactive demo hotel, or read the FSPMS migration plan: parallel run, phased cut-over and zero-downtime interfaces.